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Peer reviewedMarcinko, Randall Wayne – Library Trends, 1997
Discusses (1) the history of document delivery; (2) the delivery process--end-user request, intermediary request, vendor reference, citation verification, obtaining document and source relations, quality control, transferring document to client, customer service and status, invoicing and billing, research and development, and copyright; and (3)…
Descriptors: Business, Copyrights, Costs, Delivery Systems
