This article reports on a study that examined the readiness levels of students in the South African context. Particularly, the study explored the differences between various students' academic proficiency, support mechanisms, motivational levels and overall integration with the university. A quantitative approach was used and 117 full-time…

The effective management of physical resources significantly impacts on the quality of teaching and learning in schools. The procurement, utilization and maintenance of physical resources through organized structures, well-designed policies and rigid processes are critical for quality education. According to the South African Schools Act 1996, a…

We report on the relationships that exist between the critical thinking skills and the academic language proficiency of a group of first-year prospective teachers at a South African university (n = 89). The results revealed the nature of the critical thinking skills as well as the academic language proficiency of the students. Significant…

The goal of this paper is to report on the SERVQUAL gap which causes unsuccessful service delivery at a University of Technology in South Africa. Using a quantitative research design, the study adopts a SERVQUAL model adapted to a tertiary environment containing five dimensions of service quality (tangibles, responsiveness, empathy, assurance, and…