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Direct linkRobert Lesley – ProQuest LLC, 2024
The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…
Descriptors: Staff Orientation, Performance Based Assessment, Quality Assurance, Utilities
Peer reviewedHengtao Tang; Miao Dai; Xu Du; Jui-Long Hung; Hao Li – Innovations in Education and Teaching International, 2024
Blended learning has been widely integrated in college-level computer science education. Despite evidence about benefits of blended learning, students' in-class activities remain underexplored. To afford effective blended learning experience, supporting students in both modalities is essential. This study thus took an initial step to fill the gap…
Descriptors: Blended Learning, Computer Science Education, Online Courses, Pretests Posttests
Download full textNakhon Kitjaroonchai; Pimolporn Sanitchai; Chomphunut Phutikettrkit – Journal of English Teaching, 2024
This study examined the relationships between reading assistant (RA) software usage, reading comprehension ability, and post-TOEIC reading scores among Thai EFL university students. Seventy-six students from a private international university in central Thailand participated. Data were collected from students' pre- and post-TOEIC reading scores…
Descriptors: Correlation, Computer Software, Computer Assisted Instruction, Reading Fluency
