This series of questions and answers on contract administration in public sector labor relations focuses on the practical aspects of both contract administration and grievance handling. Its purpose is to provide information and examples to help practitioners better understand the roles of labor and management while operating under a collective bargaining agreement. The manual includes a practical explanation of contract administration and the key elements of the grievance handling process; descriptions of the roles of upper level management, the personnel office, front-line supervisors, and union stewards; and a discussion of the general rules for contract administration that have developed over the years. (Author/JM)