Human Resource (HR) practices like performance appraisal (PA) training are meant to ensure that employees are equipped with the knowledge and skills needed for the attainment of organisational goals. However, gaps still exist on the relationship between PA employees' training and employees' performance. This study aimed to establish the…

Millions of children with disabilities have benefited from the Individuals with Disabilities Education Act (IDEA) (United States Department of Education [USDOE], 2010). However, the law has also been a source of frequent litigation and conflict between schools and parents (Mueller, 2015; Pudelski, 2016). This study was initiated to examine the…

This qualitative case study was designed to explore how student services leaders adapted their leadership behaviors and practices in response to moving to the virtual working environment during the COVID-19 pandemic. The case study site was a midsized university in southwestern Ontario. The data collected for the study came from three sources:…

The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls.

This meta-analysis examines current North American research on the work of school principals in the special education milieu. More specifically, it considers how elementary and secondary principals envision and act in ways that foster inclusion within a school community. Three core special education-oriented domains arose in the 19 studies…

The challenge to provide incarcerated youth the skills needed to succeed and avoid recidivism has prompted the use of family-systems approaches in juvenile detention centers. A quasi-experimental study was conducted in northern Alabama to determine the impact of a conflict resolution workshop on the family members of incarcerated youth. Results…

Family mediation is described as "helping to find a solution that meets the needs of you, your partner and any children, and that you all feel is fair". There is a growing consensus that, in comparison with court hearings, family mediation improves outcomes for parents and children, in cases of child contact and residence dispute.…

The main aim of the study is to determine what kind of complaints students have, how universities react to these complaints, and how relevant reactions affect justice perceptions, complainant satisfaction, exit and negative word of mouth intensions of the students. In order to find out students' perceptions on university responses to their…

This article reviews underlying sources of conflict that impair interorganization functioning in delivering services to children who have been sexually abused. The paper outlines dysfunctional techniques used to manage such conflict and develops a model for conflict management which involves problem characterization, acknowledgment of relevant…

A unique attempt made in San Juan Country, Utah, to resolve conflict over service delivery is examined and an outline of the conflict resolution process is presented and the contemporary relationship between tribes and states is described. The impact of the county division proposal and the way it fits into the larger framework of conflict…

This article reviews the literature on conflict resolution skills and applies it to local interagency coordinating councils attempting to coordinate services to young children with special needs and their families. Six dimensions (climate, people, resources, agency, process, and policies) of the collaborative process are identified. (Author/DB)

Part C, IDEA State Performance Plan (SPP) for Tennessee was developed in conjunction with and approved by the state's Interagency Coordinating Council. The public will be made aware of the status of each Early Intervention Service Program's performance as it relates to the Targets outlined in Tennessee's SPP. The public will also be made aware of…

The Child Crisis Project on Buffalo's West Side was a demonstration opportunity financed for a three-year period by the Office of Child Development. The project was primarily a service delivery system designed to move into emergency situations and solve problems, so that the family could continue to function and provide child care. This report…

These teacher training materials derive from a personnel preparation special project that developed, implemented, and evaluated a teaching model on collaborations necessary for effective delivery of early intervention. The first module on collaboration provides information on the rationale for collaboration and the benefits and drawbacks of…

This guide is intended to help Pennsylvania parents of preschool children with special needs to understand their rights and assist in the design of an appropriate early intervention preschool educational program. An overview of special education laws focuses on the Individuals with Disabilities Education Act, Part B. The main sections of the guide…