Mediation, in which a neutral third party helps two people come up with their own solutions, is being used to settle faculty and staff grievances. Experiences at the University of Massachusetts at Amherst, Duke University, Emory University, and the University of Cincinnati are described. (MLW)

This training manual provides materials for conducting a workshop on problem solving and creating good agreements in special education. The first section of the manual provides a brief introduction to the world of special education and discusses why special education law is complex. Section 2 explores why conflict is created, seven types of…

Intended for teachers, administrators, students, parents, counselors, professors, and consultants, this book provides a practical framework for the work of adults and young people who should improve the schools. It deals with different ways to use different viewpoints to generate new options for resolving conflict. It demonstrates how the same…