Website quality measurement tools have been largely static and have struggled to determine relevant attributes of user satisfaction. This study compares and contrasts attributes of user satisfaction based on usability guidelines seeking to identify practical easy-to-administer measurement tools. The website users assessed business school homepages…

Results of two studies of user design preferences for link markers--entities that signify pathways to additional information in hypermedia information systems--indicate that, in general, link markers that employ color and bound objects are the most effective in communicating the existence and extent of links and are most preferred by users.…