Accountants should stay relevant to the business world, making Information Communication Technology (ICT) competencies essential, as highlighted by professional bodies and employers. For this reason, how and when ICT competencies can be integrated into the accountancy curriculum following the guidelines of Bloom's taxonomy was investigated. ICT…

Higher education institutions must take into account the changing nature of the world of work. They must understand the capacities and competencies demanded by graduates of universities because in an unpredictable world, careers will undergo permanent changes and must respond to the changing needs of the labour market. In this article, we present…

Conventional secretarial courses typically use competency-based approaches. The author argues that these approaches are not appropriate for providing higher-level secretarial students with the knowledge, skills, and attitudes needed for new employment roles. The purpose of secretarial education is discussed, as well as the need for management…

An assessment task in which clerical occupations students prepare a report on setting up an office aligns with Australia's competency-based curriculum and national assessments of competence. In this holistic approach, learners research and discuss the problem and draw on personal experience as well as classroom learning. (SK)

The author explains how she converted her adult medical office assistant program to an open-entry, competency-based curriculum. She describes a typical class period. (CH)

A selective review of the literature in the field of clerical education provides insight into a number of problems in clerical programs that face business educators in this decade. Discusses competency-based instruction, evaluation, guidance methods, technological advancement, and decision-making skills. (CT)