Purpose: This paper aims to present an in-depth case study with student perceptions of service quality, discussing the relevance of these perceptions for the important issue of quality improvement in higher education. Design/methodology/approach: The paper presents institutional research carried out in a multi-campus system in Spain made up of…

The academic performance of 501 Indiana University regional campus transfer students who enrolled on the Bloomington campus for the spring 1980 or fall 1981 semester was studied. Information is presented on the percentages of male and female transfer students at each of the campuses, and the percentages by class membership the first semester at…

The University of Massachusetts system launched a legislative "Report Card" project in an effort to pre-empt accountability mandates and improve institutional performance. In the process, the University developed legislative survey and focus group tools, empowered a system-wide University Institutional Research Group; and developed peer…

During 1977-78 the refinement of a comprehensive investment model for higher education institutions in Michigan involved data collection and analysis. The best available data were solicited from a number of states and individual institutions for the refinement of the staffing ratios and costs of instruction in the model. Data were provided by 15…

The development of a complex, highly computerized system of performance indicators by the State University of New York provides the means to monitor internal progress, report to a skeptical public, and compare the system's performance with a national sample of institutions. The system is described here, and the performance indicators and data…