The Volunteer Listener Program has been the joint effort of the School Volunteer Program of Miami and the Dade County Mental Health Association since 1972. Through it, trained volunteers are matched with students who have special, but non-crisis, needs. All activities are conducted under the direction of a counselor who has been specially trained to use these volunteers effectively. Students are selected for this program by counselor, teacher, principal, or self-referral. Volunteers are recruited from the community at large and receive pre-service and in-service training from mental health professionals and school volunteer specialists. Pre-and post-testing has shown, through peer, self and observer instruments that a significant number of students in the Volunteer Listener Porgram moved away from self-defeating behaviors, while similar students who were left on their own continued to exhibit those same behaviors. This overview presents all the forms and instruments used in the implementation and evaluation of the program. (Author)