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ERIC Number: ED611661
Record Type: Non-Journal
Publication Date: 2020
Pages: 13
Abstractor: ERIC
ISBN: N/A
ISSN: N/A
EISSN: N/A
2020 National Student Satisfaction and Priorities Report
Ruffalo Noel Levitz
For 25 years, nearly 3,000 colleges and universities have used the Ruffalo Noel Levitz (RNL) Satisfaction-Priorities Surveys to assess their students, strengthen the student experience, increase student success and completion, and prioritize campus planning initiatives. The surveys are valued so highly because they reveal where institutions are succeeding and where they should focus their attention and resources. By asking students to rate their satisfaction and priorities, campuses can quickly uncover strengths and challenges. The RNL surveys take a comprehensive look at the student experience, asking students for their feedback on issues inside and outside the classroom, and then provide peer institution benchmarks for specific student groups. This national report aggregates data from the 2017-18, 2018-19, and 2019-20 academic years. The majority of the responses are pre-pandemic, which makes this report a snapshot of student satisfaction before COVID-19. That means that these benchmarks provide insight into how much student satisfaction in the "new normal" compares to the last year of the "old normal." It also means that in this rapidly changing environment, assessing student satisfaction is more important than ever. [For "2019 National Student Satisfaction and Priorities Report: A Focus on Trends over the Past 10 Years," see ED606624.]
Ruffalo Noel Levitz. 1025 Kirkwood Parkway SW, Cedar Rapids, IA 52404. Tel: 800-876-1117; e-mail: ContactUs@RuffaloNL.com; Web site: https://www.ruffalonl.com/
Publication Type: Reports - Research; Numerical/Quantitative Data
Education Level: Higher Education; Postsecondary Education; Two Year Colleges
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Ruffalo Noel Levitz (RNL)
Grant or Contract Numbers: N/A