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Change Strategies	2
Communication Skills	2
Community Attitudes	2
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Dervin, Brenda

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Reports - Research

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Washington (Seattle)

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The Development of Strategies for Dealing with the Information Needs of Urban Residents: Phase I; Citizen Study. Final Report.

Dervin, Brenda; And Others – 1976

A study was undertaken to determine strategies for dealing with the information needs of urban residents. To identify how citizens obtain information, an open-ended questionnaire was administered to 602 respondents from the general population of Seattle, including Asians and blacks. Results were analyzed using 33 content analytic schemes, and…

Descriptors: Articulation (Speech), Change Strategies, Communication Skills, Communication (Thought Transfer)

The Development of Strategies for Dealing with the Information Needs of Urban Residents: Phase II--Information Practitioner Study.

Dervin, Brenda; And Others – 1977

This study constitutes the second phase of a three-phase project whose purpose is to develop strategies for dealing with the information needs of urban residents. The focus is on how the information practitioner can effectively deal with individual citizens. From Phase I (IR 003 729), an approach, called the client-in-situation approach, was…

Descriptors: Change Strategies, Communication Skills, Community Attitudes, Community Characteristics