Our business communication classes will continue to be enriched by students from various cultural backgrounds, many of them ESL learners. Among the numerous benefits of this diversity are opportunities for all students to develop essential life skills through course-embedded community service learning (CSL) projects. This study analyzes students'…

Outlines the skills that identify the communicatively competent bargainer and examines and assesses the behavior of Nixon, Haldeman, and Ehrlichman against these standards. Conversations reveal serious weaknesses in their communicative competence and their skills in bargaining and conflict resolution. The result was an escalation rather than a…

Using video to communicate between two opposing groups lets each side work through the issue's emotional aspects and outlines possible solutions. (Author/JOW)

This study attempted to determine if decision rule, majority v consensus, had significant impact on certain hypotheses concerning conflicts in small groups. (Author)

Focuses on the low-level aggression of verbal abuse demonstrated by children and adolescents. Describes the teasing, cursing, gossip, and ostracism associated with verbal abuse. Provides strategies for working with youth who are verbally aggressive including, how to reduce verbal maltreatment, how to engage in constructive communication, and ways…

Some campers' parents blow problems out of proportion or want to micromanage in a way that ignores the big picture of camp or indicates a lack of trust in camp staff. Approaches for dealing with challenging calls from parents include staying calm and inquiring about the problem, validating parents' feelings, and being firm and clear about one's…

Conflict and stress often come hand-in-hand; the management of one influences the management of the other. While training programs dealing with conflict management and stress reduction vary in length of time, depth of instruction, and specific focus, there are ultimately three important facets inherent to the topic. The first facet encompasses…

Presents a model of social confrontation (communication episodes initiated when one participant signals that the other's behavior violates a rule or expectation for appropriate conduct). Describes issues arising during social confrontation. Concludes that negotiating expectations or relational rules within a problematic situation is the crux of…

Conflict resolution skills needed to deal with anger are outlined. Staff that can effectively deal with conflict minimize negative consequences in school community relations. (MD)

This manual provides information that can help parents resolve conflict and provides information required to conduct Family Problem Solving Training sessions. The guide, which introduces conflict mediation skills to parents, is divided into four 1.5 hour sessions. The sessions are (1) "Introduction to Conflict Mediation, How to Use…

To assess the efficacy of an interpersonal skill training program, adult offenders were randomly assigned to either interpersonal effectiveness training or waiting-list control. Results indicated interpersonal effectiveness training group superiority on Interpersonal Behavior Role-Play Test training and generalization assessment items. Findings…

The potential for considerable marital dissatisfaction among wives is clearly present. Wives want less controlling behavior from their husbands than the husbands prefer to engage in. They want to move closer to their husbands and want their husbands to share more intimately with them. (Author)

Presents a number of conflict resolution skills and strategies which can be effective in handling the conflicts arising from the predictable differences--indeed hostilities--associated with Title IX. (Author/RK)

A marital group intervention was developed to address communication, conflict, forgiveness, and reconciliation. This article reviews the history of marital group intervention and presents a description of an 8-week marital group intervention. Results indicated improvement in forgiveness skills, anger expression, and marital satisfaction at…

Finds that five composite beliefs about arguing (enjoyment, self-concept, pragmatic outcomes, dysfunctional outcomes, and ego-involvement) explain significant variance in underlying motivation to argue and to discriminate between individuals who vary in the predisposition. Discusses implications for pedagogy and curriculum design in argumentation…