Noting that research is inconclusive regarding the role of mediation in groups, this paper represents an initial attempt to integrate specific communication skills into the teaching of mediation. The paper begins with a literature review investigating literature on communication competence during conflict to establish a foundation for the basic…

This book contains a collection of materials that can be used to improve the ability to relate to others. The first chapter discusses causes of conflict and how conflict habits develop. The second chapter discusses freeing ourselves from self-defeating habits. This chapter asserts that the imperfect expressive capacity of language is further…

This guide suggests ways to improve communication skills for those individuals just starting out in the business world. The guide offers advice from an abundance of sources condensed into easy-to-follow lists on the subjects of: (1) dress tips for men and women; (2) introductions; (3) remembering people's names; (4) conversational techniques for…

Chapter 15 of a revised volume on school leadership, this chapter defines and categorizes conflict and outlines techniques for its management in schools. Conflict, endemic to human existence, exists on many levels and assumes various forms. This chapter focuses on social conflict, or antagonistic interaction between individuals or groups common to…

This discussion of the mentor/protege relationship in the library setting begins by examining the benefits of mentoring for both individuals and the organization. Characteristics of mentors, guidelines for self-assessment of strengths and weaknesses for a potential mentor, and protege characteristics that will attract a mentor are outlined.…

Comment includes implications for communication theory. (CH)

Many educational administrators feel seriously lacking in advocacy training. They want to be able to deal with disruptive conflicts and adversary situations with legislative bodies, parent groups, and executive agencies. When 19 school administrators were polled informally, they asked for advocacy training to help them acquire the skills of…

Women in professional situations often do not handle conflict resolution as well as their male counterparts. Instead of using learned behaviors based on sex stereotypes, women should use assertive behaviors that communicate respect for themselves and others. Communication styles include: 1) constructive feedback, 2) levels of assertiveness, 3)…

This article deals with the process and specifics of a teacher-to-teacher confrontation suggesting that Dr. Thomas Gordon's six conflict solution steps might be useful when teachers find themselves in such circumstances. (Author)

Describes a workshop presented to operating room nurses in a small children's hospital and the evaluation of the program. The approach chosen was an empathy and self-disclosure training workshop empirically known to reduce some aspects of stress. (PAS)

Reports on a marriage preparation program using a small discussion-group format and pre- and postwedding sessions, emphasizing communication patterns and conflict resolution. Evaluation shows that spouses in such a program are less likely to engage in destructive conflict with each other, and that spouses would seek assistance in solving problems.…

Describes an interpersonal communication class in which students (1) become familiar with their personal conflict management style and (2) learn and practice a technique for managing conflict with a win-win approach. Details the six stages of the Managing Interpersonal Conflict (MIC) technique. (PD)

Using the example of a Navajo student teacher late for the first day of mentoring, steps are presented that enable parties with divergent perspectives to prevent or resolve conflicts by gaining second-person perspective, establishing a calm reflective ambiance, and seeking points of convergence. Presents 10 elements for reaching higher ground in…

Examined three interpersonal relations constructs and their interrelationships that characterize principals' leadership behaviors. The investigation surveyed teachers' perceptions of 250 elementary school principals management styles. Many principals are engaged in interpersonal behaviors (using high levels of personal power, cooperative conflict…

Discusses peer mediation, a method by which school children can resolve their own disputes. Explains that any kind of student can be a mediator and that mediation can help students develop communication skills. Offers two hypothetical cases for mediation. Suggests establishing mediation programs in schools. (SG)