Educators who teach business communications must also assume responsibility for providing secretarial students with real-life communications experiences. (HD)

Secretarial survival skills of communication, organization, and decision making should be incorporated into the secretarial training program, according to the author. She discusses these skills in relation to career mobility. (MF)

The author suggests subjects and methods for including word processing competencies in office curriculums pending implementation of curriculum revisions. She discusses word processing concepts and processes, communication skills, equipment skills, and supervision skills. (MF)

Based on recommendations of a committee of educators in Washington State, this curriculum guide provides a competency-based curriculum to be used as a resource for business education instructors preparing students to be employees who are effective communicators. The guide contains the following elements: an introduction with course title, course…

This instructor's guide and student activity packet (together with a slide/tape presentation not available here) comprise a module for the postsecondary office occupations education competency area of business telephone etiquette. Modules for other competency areas are available separately (see note). The purpose stated for the module is to help…