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Peer reviewedKohut, Gary F.; Segars, Albert H. – Journal of Business Communication, 1992
Examines the content of president's letters of high and low performing firms to discover patterns in communication strategy. Finds six recurring themes: environment; growth; operating philosophy; markets and products; unfavorable financial reference; and favorable financial reference. Finds that high- and low performing firms can be correctly…
Descriptors: Business Correspondence, Communication Research, Communication Skills, Higher Education
Peer reviewedDavid, Carol; Baker, Margaret Ann – Journal of Business Communication, 1994
Shows how compliance-gaining theory (more accurately than the "bad news formula") can help to explain the content and style of two kinds of memos that deliver bad news from managers to subordinates. Finds that features of compliance gaining governing message production explicate the power base, verbal strategies and tactics, and…
Descriptors: Business Correspondence, Communication Research, Communication Skills, Higher Education
Lewis, Stephen D. – ABCA Bulletin, 1980
Offers data in support of providing business administration students with dictation training. (RL)
Descriptors: Business Administration, Business Correspondence, Communication Research, Communication Skills
Dortch, R. Neil; And Others – 1984
Questionnaires were completed by 169 accountants and 146 bankers in a study conducted to ascertain what communication tasks are performed frequently in accounting and banking and what competencies are needed for success in performing these tasks. The results indicated that all communication tasks were performed on an almost daily to almost weekly…
Descriptors: Accounting, Banking, Business Communication, Business Correspondence
Sandler, Neil W., Ed. – 1986
Focusing on the benefits derived from using plain English in business and technical writing, this document summarizes the presentations at a forum of Better Business Bureau council members. Titles of the articles and their authors are as follows: (1) "English: Number One Language of Business" (W. H. Tankersley); (2) "What Is Plain…
Descriptors: Basic Vocabulary, Business Communication, Business Correspondence, Business English
Mayer, Kenneth R.; Clinkscale, Bella G. – 1980
This paper addresses the question of how dictators interface with word processing personnel and what procedures to use to create the input that is transcribed into the finished business document. The first of three major sections in the review reports the status of word processing technology. It is noted that the 1978 word processing market level…
Descriptors: Business Communication, Business Correspondence, Business Education, Business Skills
