This course manual was designed to address problems of attendance during the summer in a manufacturing company's workplace literacy program. Materials from five workshops are provided, including handouts, exercises, worksheets, and instructor notes. "Communications I" addresses the following: what is communication?; evaluating listening skills;…

Mediation is a process of intervention into a dispute between two parties by a neutral third party who assists them in voluntarily reaching a mutually acceptable settlement of the issues in dispute. In a classroom setting, mediation can be a tool for teaching communication skills in a new and interesting manner. Allowing students to use newly…

Instructional materials are provided for a workplace communication class that is designed to cover 3 aspects of communication in 9 class hours. The first module on personalities is devoted to the following material found in Smalley and Trent's book, "The Two Sides of Love": introduction to personality categorizing; personality survey; discussions…

The Imaginitis Learning System is an integrated product development curriculum that is aimed at achieving stronger cooperation and conflict resolution skills among students who use it at elementary through adult education levels. It is a performance-based instruction product in which students learn to apply communication skills and work…

The research on the international and multicultural not-for-profit inter-organizational domain is examined to identify models for designing intercultural communication training to members of refugee camp populations, their host communities, and aid project participants. Three levels of training programs with the following objectives are described:…

These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…

This book has the following objectives: (1) to sharpen the skills of interviewers to increase the quality of the interview process used with diverse populations; (2) to describe the dynamics of the occupations that use a brief interview in the education and training service-producing industry; and (3) to provide measurement for statistical process…

The communications skills course was developed for bank employees who are non-native speakers of English, to assist them in improving their English and knowledge of the American workplace culture and to increase productivity. It consists of three instructional levels. Topics covered in level 1 reflect concerns of bank managers about basic…

The number of women occupying managerial positions in the U.S. is relatively small, but it rose 47% from 1,321,000 in 1970 to 1,942,000 in 1976. Circumstances contributing to this rise are enforcement of legal sanctions against discrimination and women's increased educational attainment. This report describes a continuing education workshop series…

This book, which was written to comply with requirements of Australia's Technical and Further Education (TAFE) National Communication Modules, contains 14 chapters that reflect current thinking regarding the subject of communication. They are designed to help widely diverse groups of students in the modern business and industrial world develop…