In an ever-increasingly diverse workforce, cross-cultural communication skills are essential for success regardless of job title or task. We present an engaging and customizable 30-minute activity designed to develop participants' cross-cultural communication skills by increasing awareness and sensitivity to interpersonal differences in…

Courses: Communication and Conflict. Objectives: Through the use of a game-based framework, students will build intrinsic motivation to engage with course material and course content, and will engage their critical-thinking, problem-solving, and communication skills in relation to conflict management over the length of the course. A list of…

Courses: Introduction to Communication, Introduction to Interpersonal Communication, Family Communication, Small Group Communication, Communication and Listening. Objectives: By this end of this activity, students will be able to identify and practice supportive and defensive communication; understand a dialogic approach to conflict; and…

The "Life Skills and Leadership Manual" is designed to be used by Peace Corps Volunteers and their counterparts who work with youth worldwide to develop the knowledge, skills, and attitudes integral to three Youth in Development sector competencies: (1) Support healthy lifestyles and prepare youth for family life; (2) Prepare youth for…

Discusses three principles of effective conflict resolution that can be taught in the classroom: communication occurs in two channels, verbal and nonverbal; certain behaviors or skills employed by mates during conflict resolution have been found to discriminate between happy and unhappy spouses; and marital discussions during conflict have three…

Suggestions are offered for resolving conflicts between parents of gifted students and educators. Specific guidelines are offered for both parents and educators to facilitate an effective conference. Additional guidelines consider conflict styles, problem solving, and the "caring confrontation" technique. (DB)

Research shows that most conflicts between elementary children are rooted in some form of miscommunication. This article makes suggestions for warding off conflicts by improving communication skills, recommending that teachers first model good listening skills, then try several activities that help students practice careful communication skills…

This monograph presents a rationale for proactive social skills training for persons with mental retardation as well as over 100 examples of such instruction across the K-12 continuum. Chapter 1 provides a conceptual framework of social competence with principles of what, when, and how to teach social skills. Chapter 2 discusses the direct…

Tips for successful parent-teacher conferences concerning children with special needs focus on preventing a conflict cycle and developing a cooperation cycle. Specific suggestions to reduce stress levels and involve parents positively are offered for preconference behaviors, conference behaviors, and postconference behaviors. (DB)

Mediation is a process of intervention into a dispute between two parties by a neutral third party who assists them in voluntarily reaching a mutually acceptable settlement of the issues in dispute. In a classroom setting, mediation can be a tool for teaching communication skills in a new and interesting manner. Allowing students to use newly…

The most effective alternative to punishment for violent or disruptive student behavior is to provide children with tools they will need for living peacefully with one another. This guide for elementary school classes examines ways in which a peaceful environment can be achieved and maintained in the classroom. Divided into six units which are…

This course in interpersonal communication and problem solving is designed to be used in workplace education. It is based on responses from employees in businesses participating in workplace education. The course is organized into 11 classes of approximately 2 hours each that cover the following topics: (1) the communication process; (2) the…

A part of the Fuss Busters peer mediation program, this teacher's guide is designed to increase students' conflict resolution skills. Fuss Busters is intended to help elementary students resolve conflicts in a creative and cooperative manner through reflective listening, defusing anger, brainstorming, and mediation. The guide is designed to help…

A unit on informed consent for first-year osteopathy students consists of pre- and posttests, a lecture, readings, small-group discussion, a model videotaped interview, and students' videotaped interviews with a simulated patient. Students were most successful in establishing patient rapport and discussion, least successful in conflict resolution…

This document is the facilitator's edition of a curriculum designed to be presented as a four-session workshop for customer service and credit department employees of a manufacturing company. It was developed by educators from the Emily Griffith Opportunity School. The workshop is designed around a basic communication model incorporating the three…