This guide suggests ways to improve communication skills for those individuals just starting out in the business world. The guide offers advice from an abundance of sources condensed into easy-to-follow lists on the subjects of: (1) dress tips for men and women; (2) introductions; (3) remembering people's names; (4) conversational techniques for…

Discusses peer mediation, a method by which school children can resolve their own disputes. Explains that any kind of student can be a mediator and that mediation can help students develop communication skills. Offers two hypothetical cases for mediation. Suggests establishing mediation programs in schools. (SG)

This course manual was designed to address problems of attendance during the summer in a manufacturing company's workplace literacy program. Materials from five workshops are provided, including handouts, exercises, worksheets, and instructor notes. "Communications I" addresses the following: what is communication?; evaluating listening skills;…

In this simulation, which involves the location of a low-income housing project, secondary students simulate eight roles--citizens representing the interests of seven different neighborhoods and a federal arbiter. Skills developed by the simulation include analysis, decision making, and oral and written communication. (RM)

This manual presents the trainee's workbook and the trainer's guidelines for the first of six modules in a teacher inservice series developed to promote the unified effort of both regular and special education personnel in understanding and applying nationally recognized practices to implement fully inclusive education for students with diverse…

This manual is designed to provide adolescents and young adults who have disabilities with a blueprint for setting and achieving goals, making decisions, acquiring needed supports, and achieving a self-determined and sustainable lifestyle. A planning process called Group Action Planning is used as a foundation for self-determination, with…

This coursebook provides materials for a course to improve the oral communication skills of workers in health care settings. The course is designed to be delivered in eight sessions over a 4-week period. Stated objectives for the participants are as follows: feel more comfortable with communication in the hospital, avoid becoming defensive or…

This book shows school professionals how to develop and use the knowledge and skills needed for effective professional collaboration, including team meetings, parent conferences, co-teaching, and problem solving with colleagues. The publication provides pedagogical aids including advance organizers, chapter objectives, and practice and application…

This policy manual provides guidelines for participants in the Northwest Educational Cooperative's (NEC's) Hospitality Industry Training Program. It sets forth the program expectations that participants must meet before they are sent on interviews. Topics covered include: attendance and punctuality; attitude, including respect for others,…

This module was developed by Project TEAM (Technical Education Advancement Modules), a cooperative demonstration program for high technology training for unemployed, underemployed, and existing industrial employees needing upgrading. The module is a 6-hour overview course intended to develop competencies in the following interpersonal and…

These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…

This "Connecting With Others" curriculum for kindergarten through grade 2 will help students learn to be sensitive to differences, resolve conflicts without resorting to violence, and learn tolerance and acceptance of others. Includes 30 lessons divided into five skill areas: Concept of Self and Others, Socialization, Problem Solving and…

This programmed text for self-study provides information on assertive communication in business. Part of a series of such texts, the book presents examples of familiar work situations involving interpersonal problems. The text then discusses each of the answers and explains why one or the other is appropriate for communicating assertively. Some of…

This book, which was written to comply with requirements of Australia's Technical and Further Education (TAFE) National Communication Modules, contains 14 chapters that reflect current thinking regarding the subject of communication. They are designed to help widely diverse groups of students in the modern business and industrial world develop…

This document contains the 9 publications constituting the fourth stage of the Voyager program, which is a four-stage program that utilizes contemporary content and instructional approaches to teach the reading, writing, critical thinking, and communication skills that adults need in today's world and to take adult learners from the beginning…