The American Institutes for Research® and rpk GROUP jointly conducted this study to improve understanding of students' experiences and time investment with the college transfer process, and the role of institutional policies, processes, and technologies. Expanding the understanding of the institutional barriers that exist during the transfer process can help identify ways to improve the transfer process, reduce student burden, and increase the mobility of academic credit across institutions. Measuring time expended in the transfer process can inform our understanding of how technology platforms might influence students' decision making related to transferring. [This report was produced with rpk GROUP.]