Objective: Despite the prevalence of clinical case management services in university counseling centers, there is scant research on practices and effectiveness in case management services. The purpose of this brief report is to review the role of a clinical case manager, examine referral outcomes of referred students, and provide recommendations…

Delivering bad news is an inevitable aspect of management. Teaching students to deliver bad news effectively and professionally can be successfully implemented into a course that addresses elements of managerial communication. In this article, we explain an experiential exercise that applies components of a three-phase model for delivering bad…

An online intro-to-proof course provided an unexpected opportunity for a series of email exchanges that yielded insights into one student's mathematical thinking and the ambiguous role of mathematical jargon in miscuing this student's reasoning. The jargon deals with the notation [limit value of a function], which encapsulates multiple conceptual…

Phishing emails pose a serious threat to individuals and organizations. Users' ability to identify phishing emails is critical to avoid becoming victims of these attacks. The current study examined the effectiveness of a short online phishing training program designed to help users identify phishing emails. Half of the participants were in the…

Approximately one third of college students report heavy episodic drinking (HED; Substance Abuse and Mental Health Services Administration, 2019), defined as four or more drinks for women and five or more drinks for men on a single occasion. This mixed-methods study examined the feasibility of a mindfulness intervention intended to reduce HED.…

Whilst the practitioner field around current student communications has developed in recent years, most published research still focuses either on prospective students, theoretical benefits of student communications or usage of individual channels of communication. This paper contributes to policy and practice by providing the first UK-wide look…

Institutions of higher education are no strangers to crisis situations. From world wars to campus violence, colleges and universities across the United States have been both directly and indirectly affected by these crisis situations. However, in the early part of 2020, higher education was faced with a situation that transcended anything colleges…

Out-of-class communication between teachers and students is essential throughout university engineering courses for in-depth explanations of the concepts covered in class. This study evaluates this aspect throughout the COVID-19 pandemic. Thus, a survey that addressed this issue was administered to students at the beginning (March 2020) and at the…

CalFresh benefits can help college students make ends meet while attending college, but not all eligible students apply. One contributing factor may be that students are not aware they are eligible. Therefore, outreach efforts informing them of their eligibility could help increase take-up rates. To test this, we designed and conducted two…

Although Massive Open Online Courses (MOOCs) are increasing in popularity, they have been subject to criticism due to the high dropout rate. This study examined the impact of an instructor's personalized email intervention on the rate of completion of a nine week course, which included seven weekly quizzes, and the rate of completion of the final…

CalFresh benefits can help college students make ends meet while attending college, but not all eligible students apply. One contributing factor may be that students are not aware they are eligible. Therefore, outreach efforts informing them of their eligibility could help increase take-up rates. To test this, we designed and conducted two…

Communication and learning across cultures is always a challenge during the development of educational internationalization. Higher education institutions worldwide are progressively under pressure to support and embrace multicultural student bodies and intercultural exchange. In recent years, some overseas universities have conducted…

Use of university students' educational data for learning analytics has spurred a debate about whether and how to provide students with agency regarding data collection and use. A concern is that students opting out of learning analytics may skew predictive models, in particular if certain student populations disproportionately opt out and biases…

We estimate how much the average grade of students enrolled in introductory macroeconomics changes when the professor sends a reminder email. We utilize observational data to implement a difference-in-differences strategy and identify the plausibly causal effect of email nudges on the student's grade. The professor's reminder email boosts…

Phishing is a common social engineering attack aimed to steal personal information. Universities attract phishing attacks because: (1) they store employees and students sensitive data; (2) they save confidential documents; and (3) their infrastructures often lack security. In this paper, we showcase a phishing assessment at the University of…