Increasing access for underrepresented cohorts to higher education has long been a priority internationally, and Australia is no exception. While universities offer a range of services in the areas of Equity, Career Development and Academic Advising (ECDAA) to support student success, there is little understanding of how these student-facing…

Drawing on interviews with 70 college peer socialization agents (PSAs) across 42 U.S.-based institutions of higher education, this study explores how PSAs create "underlives" (Goffman, 1961) in response to their roles and expectations for communicating institutional messages about diversity. Findings from this study illuminate the ways…

Researchers have discussed the crucial effect that information technology (IT) personnel have in a variety of industries. However, a knowledge gap exists in analyzing the effect that interactions between higher education IT personnel and their customers (learners, faculty, and staff) have on the ability to learn, teach, and achieve. The current…

Science students face specific challenges associated with their field of study. The purpose of this study was to assess science students' use of support services and programs, identify barriers to use and group differences, determine professors' and staff's familiarity with programs and solicit ideas from all participants about what programming…

Although the number of international students in Canadian colleges has been increasing rapidly, colleges' internationalization activities have received less attention than those of universities. This article examined how Canadian colleges discuss international students in their official internationalization strategy documents. Conducting critical…

Preparing graduates for full-time employment following graduation has become an increasing concern for universities. Student services departments who employ students have been tasked with providing intentional development opportunities for them. At Arizona State University those opportunities have been taken on by professional staff members (PSM)…

This mixed-methods action research study delves into the decision-making processes of students, with a specific focus on Arizona State University Housing as a case study. It also explores the potential role that Arizona State University Housing professionals can play in facilitating the flow of essential information to aid in these decision-making…

A college degree typically helps graduates earn more when they enter the labor force and is a key driver of economic mobility. However, many students who enroll in college do not finish, reflecting numerous academic, financial, and social emotional barriers students may face to succeeding in college and completing a degree, from being…

African American male student conduct professionals consciously engage in code-switching in professional settings. Student conduct professionals hold significant responsibility within a college or university. The impact of their decisions creates immense pressure and results in lasting consequences for students involved. In this qualitative,…

To provide an example of outcomes assessment that aligns with student affairs standards (Finney & Horst, 2019a), we share our process of assessing a mandated eight-week program for students on academic probation. Furthermore, our process highlights the value of using existing theory and research to inform assessment and program redesign…

Higher education and student affairs are fields of study that focus on the institution and student experience in post-secondary education at the graduate level. Located in colleges of education, these departments often offer academic leadership minors often taught by student affairs leadership educators.

Despite persistent and documented issues regarding hazing, scholarly attention remains limited. A review of the literature revealed the majority of studies focused on student perceptions and behavior. Faculty and staff, specifically student club and organization advisors, should be involved with the prevention of hazing, too, but first there must…

The empathic demands facing student affairs practitioners can cause significant emotional distress that some may experience as trauma. Supervision may mitigate this distress, but student affairs supervisors are often ineffective. This pilot study was conducted by scholar-practitioners who explored the connections between feminist praxis in…

The purpose of this multicase study was to investigate and understand how institutional agents foster a culturally engaging campus environment to facilitate completion for Latinx students at federally designated Hispanic-serving community colleges in New Jersey. This multicase study focused on institutional agents at two New Jersey community…

The authors of this article are both men of color (Chicano and Filipino) and former student affairs educators. For over a year, the authors have been engaged in a multiple case study of five comprehensive state universities that have institutionalized support for men of color. The study sites are all within the same state higher education system,…