Now in its sixteenth year, the "2024 Student Financial Services Benchmarking Report" has become a key component in our efforts to help institutions compare their key financial indicators against national averages and self-selected institutional peer groups.

The concept of engagement was first introduced to literature in 1992 by William Kahn. The notion was originally described as psychological presence. "Psychological presence" is described as "the experiential state enabling organization members to draw deeply on their personal selves in role performances, that is, to express thoughts…

The current workforce comprises a mosaic of generations, including Baby Boomers, Generation X, Millennials, and the newly emerging Generation Z. This qualitative study provides valuable insights into the professional needs of Generation Z employees in Student Affairs. The aim is to enhance understanding among their supervisors regarding this new…

Frontline student affairs educators' work puts them in close contact with students, both socially and emotionally, meaning that they may experience a unique pressure to balance and represent both the priorities of their organizations and students' needs and interests (Perez, 2016). Given that institutional policies and practices to respond to…

Student affairs professionals have often relied on the professional development of staff rather than innovative design approaches to fulfill the challenge of creating programs, services, and activities that serve today's global and multicultural students. In this article, Jordan Harper and Adrianna Kezar introduce Liberatory Design Thinking (LDT)…

Increasing numbers of academically talented students with autism spectrum disorder (ASD) are accessing higher education. This is an underserved and understudied cohort of students, as their talents can mask their autism, or their autism can mask their talents. We conducted interviews with 11 professionals who support academically talented students…

The Student Financial Services (SFS) Benchmarking Report examines student financial services operations, including: unpaid student account balances; student accounts in collections; payment channels and methods; student refunds; third-party billing; and staffing and financial services operating budget.

Scholars have documented the positive outcomes that affiliation with sorority and fraternity life (SFL) organizations affords students; yet, few studies have explored how SFL professionals enable these benefits. Using validation theory as a framework, this narrative study examined how SFL practitioners affirm members of culturally based sororities…

As a Student Conduct professional, I felt a tension between the espoused educational mission of our field and the daily functions of my role, which did not seem to have anything to do with education. Therefore, this dissertation investigates the purported educational mission of Student Conduct practice in higher education by building from the…

Student activities are an important part of the student life experience on college campuses (Barham & Winston, 2006). Student activities professionals are key to helping students become, and stay, engaged during their educational experience (Komives, 2019). While student activities staff provide care and support, the staff themselves are not…

Despite the growing literature on culturally based sororities and fraternities, little research has examined how practitioners on college campuses support these organizations. This constructivist narrative study addressed this gap by centering the stories of fifteen sorority and fraternity life professionals who advised culturally based sororities…

"Cancel culture" can be used in punitive ways to withdraw financial or intellectual support from those whose perspectives are deemed offensive. Some suggest disengaging from authors, artists, donors, institutional founders, and others whose histories and perspectives are problematic. However, what do student affairs professionals do…

The influence of whiteness on campus spaces is perhaps unsurprising, given that student affairs professionals (SAPs) often normalize ideologies and practices around whiteness (Cabrera et al., 2016, 2017). Whiteness is often demonstrated in how SAPs advocate (or not) for Students of Color and respond to racialized incidents that occur all too often…

There has been an increase in enrollments for students with disabilities in the post-school education sector in South Africa of late. This category of students encounters numerous challenges during their time of study at institutions of learning. It is imperative therefore for tertiary institutions to establish a learning environment that…

In institutions of higher education, disability resource professionals (DRPs) have the responsibility of upholding compliance with federal legislation regarding college students with disabilities. Specifically, DRPs are tasked with determining reasonable accommodations to ensure access to all aspects of the campus community while simultaneously…