This case provides an account of conducting an institutional ethnographic study, as part of doctoral study, to explore the experiences of students in higher education, who have caring responsibilities for children under 18 years of age. Previous research into the experiences of these students had focused on a particular issue a researcher wished…

Vice chancellors of public universities in the Southern African Development Community (SADC) region face a myriad of challenges that require research- and data-driven decision-making. This paper presents a decision-making model for college and university leadership - The Two-Way Practitioner-Researcher Loop. This scholarship of practice has the…

Unlike conventional colleges and universities, Western Governors doesn't require students to spend a set number of hours in a classroom, average out their performance on assignments and tests, then hand out letter grades and credits. Using a complex system of assessments developed over the two decades the university has been operating, WGU's…

In this study, I draw on Bahr's ("Research in Higher Education" 51:724-749, 2010; New Directions for Institutional Research S1:33-48, 2011) behavioral typology of first-time community college students to examine college-level variation in students' patterns of use of 105 community colleges in California. I find that students' patterns of…

Social network analysis (SNA), with its distinct perspective on studying relations and its exceptional capability to visualize data, should be embraced by institutional researchers as a promising new research methodology complementary to inferential and exploratory statistics. This article introduces SNA through discussion of three analytical…

In an educational context, the accurate determination of each student's socioeconomic status (SES) is important for planning, reporting and general institutional research. This article describes a project undertaken to develop the means to derive a proxy measure of students' SES, based on home address location and Australian Bureau of Statistics…

Institutional researchers (IRs) are often asked to conduct focus groups as an efficient way to address an institutional concern or problem. Typically, IR professionals depend on external consultants and specialists to conduct these group interviews for them; however, due to recent resource constraints (staffing, budgets), they are increasingly…

Armed with a strong toolkit of knowledge and skills, institutional research (IR) professionals often serve as collaborators with campus colleagues who may need assistance with survey design, statistical analysis, program review, and assessment of individual programs or the institution. This paper discusses the role that an IR professional played…

More students with disabilities are accessing the tertiary sector with many disabilities not easily observed (or hidden), because there are no physical indicators. These "hidden" disabilities affect a variety of cognitive processes and may be developmental or acquired. To ensure students with hidden disabilities can enrol, engage in and…

Over the last decade, the assessment of student experience has gained significant prominence in Australian higher education. Universities conduct internal surveys in order to identify which of their services students rate higher or lower on importance and performance. Thus, institutions can promote highly performing areas and work on those needing…

Decades of research in survey methodology and psychology have yielded important insights about how to create effective and valid survey instruments. As Porter (in press) has argued convincingly, college student surveys often fall well short of these standards by placing unrealistic demands on students' memory and by assuming that students readily…

The conversation in higher education has shifted, moving from a focus on what students know to a focus on whether they know how to think and, more importantly, toward the goal of providing skills needed for living and working in the twenty-first century. In this article, the authors present national evidence regarding the impact of intentional…

Australian higher education lags behind other western countries in relation to access and attainment of equity groups (Organisation for Economic Development [OECD], 2010). This is despite major policy reforms in the last two decades targeting better educational outcomes for students from disadvantaged backgrounds. The Australian Labor Government's…

While e-learning is now characterized by a past and trends within that past, there continues to be uncertainty about how e-learning is defined and conceptualized, whether or not we like e-learning, and whether or not it is as meaningful to us as face to face learning. The purpose of this study was to document the e-learning perceptions of students…

In this article, the authors detail the major themes set out in the previous articles in this volume, tying them together using the framework of organizational intelligence. In his article about the nature of institutional research, Terenzini (1993) invoked the concept of organizational intelligence, arguing that institutional researchers must be…