This research aimed to investigate the experiences of students with learning disabilities (LD) at two universities in Sub-Sahara Africa. While universities are increasingly addressing the needs of students with sensory and physical disabilities, there is less emphasis on LD which does not present physically, thus often referred to as invisible or…

Despite the continued investment in Indigenous support networks and dedicated education units within universities, levels of key performance indicators for Indigenous students--access, participation, success and completion (attainment)--remain below that of the overall domestic student population in most institutions. It remains important to…

In recent years, the offer of higher-education programs under online modality has grown significantly. This situation has generated the need to evaluate the quality of these services, whose conditions and characteristics do not correspond to those of the traditional face-to-face modality. This article identifies and describes factors underlying…

This paper explores students' experiences with communication centers and offers recommendations for new and expanding communication centers. We combine empirical research conducted on student reflection forms with our own insight as tutors, instructors, and directors and with existing literature to offer considerations for enhancing the services…

To determine which engagement factors correlate with student success at a large, public, research university in the southeastern United States, the university library, along with representatives from Academic Affairs, Student Affairs, and other academic and support units across campus are collaborating in the alignment and analysis of student…

Advising is a critical component of Prior Learning Assessment (PLA). Students may have a range of learning experiences that advisors can help translate into academic credit. Redesigning advising systems is a key part of the work that NASPA -- Student Affairs Administrators in Higher Education and core partner organizations are leading as part of…

Third culture kids (TCKs) spend their childhood and adolescence outside of their home countries. Because of their unique backgrounds, TCKs and adult TCKs face challenges including identity development, low self-esteem, lack of connection with their home countries, posttraumatic stress disorder, depression, adjustment disorder, and others. Although…

It can often be difficult for meta-level reflective work in communication centers to provide guidance on improving others' communication competence through understanding of communication knowledge and skill enactment. Few disciplines come with the same kind of scrutiny that is often experienced for communication scholars, tutors, and students. In…

The National Student Survey (NSS) seeks to measure how 'satisfied' students are with their programmes of study and educational experience. Ongoing NSS data demonstrates that global satisfaction scores are increasing; however, when this is separated into disabled and non-disabled students, downward satisfaction trends for disabled students are…

University tutoring consists of a set of heterogeneous actions aimed to support students, upon entering the University and throughout their academic life. The tutoring implements the resources needed to cope with possible difficulties in each phase of the training process. It also provides information and advice to better address the study course,…

The concept of TQM is really needed by educational institutions, considering the needs and user satisfaction are the main goals of services in an educational institution. The synergy of student expectations and campus interests will be achieved if academic services are carried out by prioritizing aspects of quality, adequate facilities, and…

The emergence of COVID-19 significantly hindered student access to valuable university resources aimed at promoting engagement and academic success. The need to adapt the academic support services to a virtual environment also presented an opportunity to tailor these services to be more effective in chemical education. The primary goal of this…

This resource guide is a companion to the report, "Helping Underserved Students at Higher Performing iPASS Colleges: An Exploration of Support Practices." The report details how Black, Latinx, and low-income students are supported at five institutions that participated in the study. This guide describes and provides hyperlinks to useful…

Community colleges and broad-access universities (those with minimally selective admissions policies) provide an opportunity for students across the United States to attain postsecondary degrees and economic mobility. However, graduation rates from such colleges are often low and there are many obstacles that can be difficult to overcome,…

In this paper, we consider the changes to mathematics learning support (MLS) at Maynooth University due to the COVID-19 pandemic, including the provision of novel online study groups aimed at increasing student engagement and interaction. We briefly outline the local, national and international impact of COVID-19 on MLS and then focus on the…