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Direct linkSherlock, Barbara J. – National Association of College and University Business Officers (NJ3), 2009
Based on Penn State's popular "Innovation Insights" series, this book brings together in one handy reference nearly a decade of tried and true insights into continuous quality improvements in higher education. Their five-step model for integrating planning, assessment, and improvement moves plans off the shelf and into the weekly and daily…
Descriptors: Higher Education, Focus Groups, Organizational Culture, Goal Orientation
