We explored the notion of what constitutes literacy, particularly as it pertains to individuals who are blind or with visual impairments, including those that do not use Braille as their primary way to access and produce text. Four groups of stakeholders participated in the study: a) college students who were blind or with visual impairments, b)…

In the last few decades universities became service providers. In this case an open question is raised: what is the student role then? This article aims to enlighten the discourse of the student role. At first glance, a student is supposed to be just a passive service consumer--a client. Yet recent service management literature proposes that…