Employees in service-oriented, relationship-based jobs are prone to experiencing feelings of burnout. As such, paraprofessional staff in college housing environments, resident assistants (RAs), are not immune to its effects. Since navigating relationships is the root cause of burnout, it makes sense to focus on the relationships between…

Campus crisis responders are critical to ensuring the safety of students on a college campus. However, attrition in student affairs and specifically in the field of residence life (the department that most professionals that serve in an on-call rotation would fall under), continues to be a concern (Marshall et al., 2016). I assert that burnout of…

Live-in college residential life positions often involve extensive and diverse responsibilities including the support of residential students experiencing traumatic life events. While live-in staff undergo extensive training in regard to supporting these students, they are often ill-equipped to understand and prevent potential negative…

Resident Assistants (RAs) are often faced with working and living among residents who are struggling, in distress, and, at times, in crisis. This article provides a primer on identifying residents in crisis as well as the tasks faced when working with students in transition and crisis. A discussion of the prevalence of distress reported by…

The "Talking Stick" is published bimonthly, six times a year in January/February, March/April, May/June, July/August, September/October, and November/December by the Association of College and University Housing Officers-International. Each issue is divided into three sections: Features, Columns, and Departments. These sections contain…