Sense-making theory involves a sociological/communications science approach to the need of students to make sense of their environment and the information they are seeking to find. With many digital resources to choose from, non-traditional students often have difficulty finding the best resource for their assignments, opting for the easiest path…

The recent growth in the racial and cultural heterogeneity of college students in the United States has increased the demand for higher educational policies that will accommodate the needs of an increasingly diverse collective student body (Kao & Thompson, 2003). Traditionally, underrepresented minority students (i.e., African American,…