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Khoo, Susie; Ha, Huong; McGregor, Sue L. T. – International Journal of Educational Management, 2017
Purpose: This paper focuses on students' perceptions of the quality of non-academic services received in higher education. While the important role played by expectations and perceptions in students' evaluations of such services has been discussed in much of the service quality literature, there is insufficient work in the private tertiary…
Descriptors: Higher Education, Educational Quality, Services, Surveys