Purpose: This paper aims to propose and examine the relationship between students' perception of service quality and dimensions and their academic achievement. Design/methodology/approach: Based on the resource-based view, a conceptual relationship between service quality and dimensions and academic achievement is proposed and tested with a sample…

The purpose of this multistudy report was to adapt the Basic Psychological Need Satisfaction and Frustration Scale (BPNSFS) to the Italian context. Two studies were conducted. In Study 1, we investigated the dimensionality, reliability, and convergent and discriminant validity of the instrument in a sample of 544 participants (males = 41%) from 16…

The current study investigated the motivation of college students with disabilities to disclose their disability(s) to the university and to utilize disability support services. Eleven college students with a diversity of invisible disabilities from a large university were interviewed using a narrative approach. Analysis involved a combination of…