Examines the theoretical basis for data mining, one of the essential knowledge management processes, and uses a case study to describe its application and impact. (EV)

Given the limited resources available for planning, at times the choice must be made whether to concentrate analytical studies on internal functioning or on the external environment. Describes how the planning focus of the University of Massachusetts (Boston) responded to external conditions. (Author/MLF)

New strategies for allocating limited resources to achieve maximum program effectiveness in times of declining enrollments coupled with inflation are discussed. A model for resource allocation is proposed and a case study presented. (Author/SF)

A rapidly emerging, traditionally Black university--North Carolina Central--examined its goals in a study that shows how the results were used by the institution to improve itself. Reasons for the study, procedures used, and the results are discussed. (Author/LBH)

Experience at Rio Salado Community College (Arizona) has shown that an administrative issue should be examined first to determine whether application of the continuous improvement process is an appropriate use of resources. Areas truly in need of significant improvement should have priority. (MSE)

As the largest university in the state, Virginia Polytechnic Institute and State University has developed a reputation as a computer-intensive, technology-rich environment. A case study examines the growth of this environment, the evolving relationship between technology and teaching and learning, and how assessment has recently assumed an…

A nine-step method for defining and pursuing key performance indicators (KPIs), derived from a strategic planning process, is outlined, and its applications at the University of Northern Colorado and Illinois Benedictine College are described and tabulated. A chart summarizes current and projected KPIs for Illinois Benedictine College for each…

Describes the model used to assess the cost and quality of student computing at Indiana University, Bloomington, and its application in a recent assessment. Three families of measures (quality, cost, value) are used to assess the performance of the campus system. (MSE)

The imperatives of institutional planning in an environment of scarce resources have brought program evaluation activities under more systematic processes serving varied needs. Evaluation processes at Michigan State University, the University of Michigan, and the University of Houston are examined. (Author/MSE)

A discussion of focus groups in college marketing planning looks at the applicability of the approach, describes important considerations in focus group research, and provides step-by-step guidelines for conducting such groups. The technique's advantages are illustrated in an actual case in which the approach saved valuable institutional…

The evolution of college and university planning is examined through a review of theory and a case study of DePaul University (Illinois). The discussion focuses on the evolving role for institutional research in strategic decision making and the new skills and knowledge researchers need to support strategic planning more effectively. (MSE)

A question and answer form addresses the experience of Samford University (Alabama) in implementing Total Quality Management and examine the process and results of changing institutional culture. The experience illustrates how important preparation is and how profound the required changes may be. (MSE)

A faculty workload study and several related campus initiatives at Kent State University (Ohio) are described, including institutional participation in a roundtable on the future of the university and the initiation of a major institutional strategic planning process. A particular focus of the efforts is on an expanded view of scholarship in…

Franklin and Marshall College (Pennsylvania) has used institutional mission, strategic planning, lessons learned from previous experience, and sound general management principles to guide reallocation of resources during a period of financial constraint. The objective was repositioning, not retrenchment, and the resulting academic program is…

The process of developing program evaluation models for Florida International University's college of education is described. One lesson learned was that a combination of macro- and microlevel planning is necessary for purposeful evaluation. A grid to aid decision making is also presented. (Author/MSE)