In the spring of 2015, the University of Minnesota Libraries formed the Content Services department, which is comprised of Interlibrary Loan, Publishing Services, and the Copyright Permissions Service. These three service points, as well as additional Library units, work together with campus partners to save students money on their course…

Describes the experience of the University of Pennsylvania Libraries with computerized searches. (PF)

The results of a two-month study on the costs of interlibrary loans at a small university are presented by using comprehensive tables. (3 references) (DH)

Libraries will play a key role in providing access to machine-readable data bases by functioning as the interface or broker between the users on campus and these regional and special processing and distribution centers. High cost will prohibit libraries from acquiring and managing data bases. (6 references) (Author)

Describes a study conducted at Purdue University Library to determine not only the costs of providing online information services to users, but the value of time saved by the end user in having a computer search run and user satisfaction with the results. Six references are listed. (RBF)

This description of the implementation of online search services in a small college library focuses on the low-cost, time-conscious methods adopted for searching, publicity, the policy for determining search fees, and evaluation. Sample materials provided include a poster, online statistics, a questionnaire, and a printout. (RBF)

Use of online bibliographic databases as ready-reference sources was evaluated in five-month study at three reference areas in University of Arizona Library. Equipment and training requirements were analyzed, and statistics were collected on databases searched, costs per search, question type, and patron and staff reactions. Ready-reference…

Major goals of study of online systems as reference tools--DIALOG, OCLC, Research Libraries Information Network--in a university library were to evaluate effectiveness of each system as supplement to printed reference tools and public catalog; determine costs; and investigate effectiveness of brief training sessions for reference desk staff.…

This set of materials on computerized bibliographic search services in academic and research libraries includes policy and procedure statements on online information retrieval services at the University of Houston, Colorado State University, Duke University, Temple University, Emory University, and Yale, among others; a position description for…

Since July 1978 the general reference section of the Pennsylvania State University library has compiled statistical information related to the use of online searching for reference purposes. An evaluation form completed by the librarian for each online reference search recorded such information as search date; status of requestor; printed sources…

In order to determine the feasibility of offering free online searches to undergraduates at Texas A&M University's Evans Library, free searches were offered to selected technical writing classes. Student evaluation of the searches are provided and ways to make the service available to undergraduates are suggested. Ten references are cited.…

Reviews experiences with online searching at the Nazareth College library. Topics discussed include user expectations; actual and perceived search quality; the impact of laser printers; growth in online searching; increases in other reference services; the use of CD-ROM technology; and costs and pricing policies. (LRW)

Describes a study at the California State University at Chico library that was conducted to determine the success of the ERIC database on CD-ROM as a retrieval tool. The results of user interviews are summarized, surveys of reference librarians are reviewed, and cost considerations are examined. (three references) (LRW)

A MONTH LONG EXPERIMENT USING TELEFACSIMILE EQUIPMENT OFFERED AN OPPORTUNITY TO DEVELOP A SET OF PROCEDURES FOR THE USE OF EQUIPMENT IN LIBRARIES AND TO ANALYZE SYSTEM PERFORMANCE, THE NATURE OF THE DEMAND FOR THE SYSTEM, AND THE SYSTEM COST. FINDING GENERAL PRINCIPLES FOR THE DESIGN OF SUCH SYSTEMS FOR COOPERATING LIBRARIES, COMPARING…

A handbook is provided for library administrators who are planning to install commercially available on-line interactive search services. It includes guidelines for selecting and organizing the service, staffing, training and orientation, preparing the service sites, promotion and user education, finance, data collection, and service evaluation.…