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Direct linkPaterson, Neil – Journal of Librarianship and Information Science, 2011
The aim of this research project was to investigate the customer care methods within the Scottish college library sector. The researcher sought to compare examples of the customer care and service policies and practices from the sector with exemplars of good customer service from the retail sector. A qualitative, grounded theory approach was…
Descriptors: Grounded Theory, College Libraries, Educational Practices, Library Policy
Download full textBrandt, John M.; Macaluso, Stephan J. – Online Submission, 2006
Purpose: This study examined the professional and research needs of distance learning librarians in higher education in order to inform program development by the Association of College Libraries Distance Learning Section. Methodology: 270 members of the section completed a 23 item online questionnaire on distance learning librarians' work…
Descriptors: Distance Education, College Libraries, Librarians, Higher Education
