Perceived service quality in higher education and its antecedents have been one of the significant issues worldwide. Despite being studied over decades, service quality (SQ) remains a crucial area of research due to its dynamic and contextual nature, among other reasons. The main research objective is to uncover the dimensions constituting SQ from…

The communicative relationships between scientists and audiences they address beyond their specialized fields have become increasingly strained. These fractures result not simply from an ill-informed lay public, but from deeper trepidation about the ethos of science. This forum offers three distinct, yet intertwined, interdisciplinary perspectives…

The English Writing Center (WC) has recently become a writing support service in selective Lebanese universities even though it has been a common practice in Western universities for the last twenty years. The article from a university instructor's experience aims to bring forward the reasons the WC at Lebanese universities is slowly attracting…

The globalisation of higher education and the resultant increase in the cultural and linguistic diversity of the student body has cast the spotlight on English language proficiency as never before. How universities best assess applicants' linguistic suitability for their future degree studies, set appropriate proficiency thresholds, and put in…

This study aims to determine the needs, expectations, problems and experiences of international students in the process of distance education. To this end, phenomenology design was used, and university students representing different departments and countries were selected through a purposive sampling method. A total of 11 international students…

This program profile will describe how the University of Central Florida's Student Accessibility Services' (SAS) Faculty Liaison program functions in the Department of Writing and Rhetoric. The Liaison Program served to provide an intermediary between departments and SAS so faculty may brainstorm accommodations with colleagues familiar with their…

What do state policies say about how to fund postsecondary education? This 50-State Comparison answers this question by searching state statutes, state rules and regulations, enacted state budget bills, and state postsecondary education agency policies that address postsecondary education budgeting and funding. According to the content of the…

The literature in open education has thoroughly examined the implications of labor and staffing for initiatives around open educational resources (OER). However, less attention has been paid to the reliance on librarian labor for open pedagogy support. This article describes a collaboration between librarians and faculty to support an open…

The Department of Mathematics & Statistics at Pomona College has long worked to create an inclusive and welcoming space for all individuals to study mathematics. Many years ago, our approach to the lack of diversity we saw in our majors was remediation through programming, which sought to ameliorate student deficits. More recently, however, we…

The University Australia (UA) 2017-2020 Indigenous Strategy has offered Australian universities a focus that would work to increase Indigenous participation in the higher education sector in Australia. Despite the high-level involvement and detailed monitoring by Universities Australia as the sector's peak body, Australia's universities have not…

In 2015, Kathleen Turner offered several benefits of Communication Center research and mentioned areas for future study. Turner (2015) believes that communication center directors would benefit from research that crosses institutional boundaries and contexts. Further, it is important that communication center directors demonstrate what clients…

This chapter examines how postsecondary practitioners are encouraged to work collaboratively with child welfare agencies and other community-based organizations to identify and implement culturally responsive supports for former foster youth to promote early academic achievement.

In the US, supplemental writing resources have played a strong role in higher education, emphasizing nondirective peer tutoring, but recent initiatives have developed discipline-specific teaching-oriented resources, which have yet to be adequately analyzed. The present study analyzes data on student use of one such service (N = 2,353 appointments…

Students enter postsecondary institutions to change their lives in some way, with degree pursuits providing opportunities to grow academically, socially, and professionally. However, significant numbers of students are unable to meet the goals they had set for themselves when they entered college. Developed by the What Works Clearinghouse™ (WWC)…

At its most effective, advising is a collaborative process between a student and an advisor designed to help the student realize their educational potential. Most postsecondary institutions have historically used advisors to help students select and register for courses, but postsecondary institutions are increasingly asking advisors to play an…