Office hours are an integral component of science, technology, engineering, and math (STEM) courses at nearly all colleges and universities. Despite their ubiquity as a support mechanism, there has only been limited work examining how instructors approach office hours and what shapes these approaches. Here, we conduct a phenomenographic study to…

The primary purpose of this paper is to emphasize and reiterate the centrality of the faculty role in tutoring and learning centers, where peer-to-peer, discipline-specific collaborative learning is the primary objective. This paper provides a breadth of content for practitioners in the field and also assists those seeking to understand the unique…

As the world increasingly operates in a global environment, academia has also shifted its mission to include global perspectives on college campuses. This academic phenomenon has led to the enrollment of more international learners. The international student population has grown exponentially recently, and higher education institutions must evolve…

Students with autism are enrolling in college more frequently, yet graduation rates for these students remain low. One reason posited is a lack of self-determination (SD) skills, which help students communicate with faculty and staff and act on goals. This study investigated how faculty at a community college support students in developing these…

This paper examined how an HSI-STEM grant project at one such college responded, confronting challenges of the transition to an all-online environment head-on and tapping its unexpected benefits. With a focus on STEM student services and programs, two aspects of the situation are analyzed and studied. Facilitating Innovation: STEM administrators…

Many centers for teaching and learning (CTL) are challenged with developing new programs and services that are constrained by limited staff and resources. Tapping into on- and off-campus expertise is one way for CTL to expand their range of options for faculty development. In this paper, we present a framework that describes how CTL can assess the…

The aim of this qualitative study is to explore how staff at three Icelandic universities attend to the needs of students of immigrant background. The theoretical background includes critical multicultural studies which focus on analysing the position of minority groups in societies and education from a critical perspective [Parekh 2006.…

This study explores how college writers responded to teachers' after-class tutoring that was intended to complement their in-class writing instruction. Through qualitative content analyses of three focal college student writers' interviews, reflections, writings, and teacher-student talks collected in a Chinese university, the study shows that…

In large physiology classes, there is a demand for low-effort, or "light touch," strategies that faculty can use to connect with students and promote increased academic performance and student engagement. The purpose of this study was to compare personalized versus standardized emails following unit quizzes on student perceptions of…

This paper highlights adult female learners' perception and experiences with blended distance education (DE) program in the University of Ghana. It specifically investigates female students' experiences with male and female tutors' tutoring styles, learner support services, the use of educational technology as well as the extent of the…

This research aimed to investigate the experiences of students with learning disabilities (LD) at two universities in Sub-Sahara Africa. While universities are increasingly addressing the needs of students with sensory and physical disabilities, there is less emphasis on LD which does not present physically, thus often referred to as invisible or…

In recent years, the offer of higher-education programs under online modality has grown significantly. This situation has generated the need to evaluate the quality of these services, whose conditions and characteristics do not correspond to those of the traditional face-to-face modality. This article identifies and describes factors underlying…

The emergence of COVID-19 significantly hindered student access to valuable university resources aimed at promoting engagement and academic success. The need to adapt the academic support services to a virtual environment also presented an opportunity to tailor these services to be more effective in chemical education. The primary goal of this…

Using the framework of belonging, this qualitative study explores how one upper Midwestern college engages in student-readiness and explores the disconnects that create barriers to student-readiness. The study investigates 'student readiness' broadly through the literature and more specifically by narrowing efforts to a detailed examination of one…

Embedded librarians working in online classrooms present a new avenue of learner support direct to students in the space where they learn. The development of embedded librarian practice has evolved since 2004 and is becoming commonplace in online tertiary classrooms, but what is not yet so common is theory underlying this new practice. A multiple…