Perceived service quality in higher education and its antecedents have been one of the significant issues worldwide. Despite being studied over decades, service quality (SQ) remains a crucial area of research due to its dynamic and contextual nature, among other reasons. The main research objective is to uncover the dimensions constituting SQ from…

Epistemic motivation, which is the desire to understand the environment and others' emotions more accurately, influences individuals' behaviour. To explore the role of university students' epistemic motivation in learning, I examined the interaction effects of teachers' emotional feedback type (positive vs. negative) × students' epistemic…

In this paper, we provide an in-depth view of the Undergraduate Teaching Assistant (UTA) program at Virginia Commonwealth University as a potential model for other large research universities who might wish to implement similar learner-centered initiatives in their first-year experience courses. Unlike graduate teaching assistants, whose primary…

Using both data from my dissertation and ideas from my most recent research and academic projects, this paper will discuss some challenges and potential opportunities that the inextricable links between literacy and technology pose for second language educators in this decade and beyond. In the first part of this paper, I will describe a series of…

The authors analyzed the reactions of various academic-level respondent groups to 14 short scenarios reflecting ethical dilemmas in higher education and research. As the authors hypothesized, groups differed in their views of the dilemmas presented. The results did not support a 2nd hypothesis predicting a linear relationship between academic…