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Direct linkJuhi Kamakoty; Sandeep Singh – SAGE Open, 2023
This paper studies the service quality (SQ) of higher education institutes (HEI), offering professional courses from the perspective of faculty as they are the service providers as well as a major stakeholder in the educational arena. PHEISQUAL (Professional higher education institute service quality) scale has been developed to measure the…
Descriptors: Higher Education, Educational Quality, Measures (Individuals), Test Construction
