Oversupply of higher education services in emerging countries, like India, implies an ever-increasing cost of student acquisition despite large student populations. Hence, creating trust through effective service delivery supported with full institutional commitment remains the only way to create student loyalty and bring the subsequent…

Presents some of the comments the author has shared in recent years with a number of faculty, particularly colleagues who attended workshops he conducted at Bowling Green State University for new department chairs. Explains how the department increased its credibility. Blends explanations with ideas for establishing credibility from three…

Wilford S. Bailey of Auburn University is heading the National Collegiate Athletic Association as it struggles to cope with several controversial issues: testing athletes for drug abuse, new academic standards for freshman athletes, the role of college presidents in governing sports, and the integrity of college athletics. (MLW)

In a university's time of crisis, reporters will often attempt to catch the president and board members in conflicting responses in order to develop a "gotcha" news story. It is important for leaders not to take the bait. In times of crisis, board members and institutional leaders must not only control the message and flow of…