Developed through synthesis and review of existing task analysis literature, this guide lists tasks expected to be performed by workers in four business and office occupations and presents information for incorporating these tasks into secondary and postsecondary competency based educational programs. Task listings are presented for the following…

Interviews with 6 managers and 18 nonmanagers in clerical-administrative positions indicated the following: (1) they saw their role as either intelligent support, technical, advisor, or multiskilled pivotal employee; (2) duties depended on relationships with other workers; and (3) nonmanagers had a narrower vision of competence. (SK)

This survey was conducted by the Vocational Programs Unit of the State Department of Education and the State Steering Committee for Business and Office Education in Wyoming to facilitate the determination of business and office education state standards. The survey was mailed to 208 businesses in the state asking for responses to the degree of…

Describes a study conducted to identify and prioritize the competencies that will be required of clerical personnel who will be working in automated offices of the future. Competencies that should be included in all business and office education curricula include communication and language skills, office automation skills, management skills, and…

The 13 units in this curriculum guide are intended to aid business teachers in Louisiana high schools to prepare students to obtain entry-level employment in word-processing occupations. The first nine units cover the following topics: basic concepts of word processing, career opportunities, human relations skills, clerical skills, communication…

An assessment task in which clerical occupations students prepare a report on setting up an office aligns with Australia's competency-based curriculum and national assessments of competence. In this holistic approach, learners research and discuss the problem and draw on personal experience as well as classroom learning. (SK)

This study examined the concept that extent of agreement between clerical employees and their respective supervisors on competency importance would relate to satisfactoriness and job satisfaction. Data for competency agreement, satisfactoriness, and job satisfaction were analyzed and interpreted for fifty-five clerical employees who responded to a…

This competency test package was developed, based on the results of a needs assessment of postsecondary office occupations instructors in Texas, to test transcription competencies taught in audiovisual instructional modules. However, the tests, accompanied by performance objectives, are of a general nature and could be used to evaluate competency…

This curriculum guide has been designed to provide the teacher with a basis for planning a comprehensive program in the career field of universal teller, and to allow the teacher and learner maximum flexibility. The teaching or instruction, in both educational and financial institutions, can be accomplished through large formal groups, small…

This document contains vocational education program courses standards (curriculum frameworks and student performance standards) for exploratory courses, practical arts courses, and job preparatory programs in business education offered at the secondary or postsecondary level as a part of Florida's comprehensive vocational education program.…

This curriculum guide describes courses included in business education programs in Louisiana high schools in terms of competencies that, when achieved, will enable the student to obtain employment. Five courses are described in the guide: Typewriting I and II, Shorthand I and II, and Clerical Office Practice. For each course, general performance…

This collection of competency statements deals with the eight skill areas in which entry-level general office workers must have competence. Addressed in the individual sections of the volume are the ability to type, to use good business English, to perform business filing, to utilize business math concepts, to use office machines, to understand…

This prospectus for a bookkeeping course is one of a series of business education position papers/curriculum guides developed for high schools in Connecticut to demonstrate that business courses can be used as part of an integrated academic and vocational curriculum. The guide is organized into the following six sections: (1) business department…

This competency test package, one of a series of test packages for office occupations education, contains a list of performance objectives; a pool of objective questions matched with these performance objectives; a sample, 50-point objective test; and several performance test activities. The package also includes complete directions for the…

Designed to assist business educators with the implementation of competency-based instruction, these course outlines identify recommended competencies and skill areas for beginning workers in accounting, business data processing, clerical accounting, and recordkeeping occupations. Each outline contains listings of enabling, terminal, and personal…