In the second phase of a two-phase study, enterprise training in Australia was examined through case studies of training at 12 Australian enterprises in 2 sectors. The six finance and insurance enterprises and six retail enterprises studied were selected to obtain a sample that was representative from the standpoints of enterprise size and…

Given the evident potential shown by developing new technologies, there are increasingly more companies that develop and implement training programs that use the new-technology-based facilities. Likewise, suppliers developing new-technology-based programs have emerged seeking greater effectiveness and cost reduction as opposed to traditional…

This report describes a set of procedures for conducting a literacy task analysis so that employers, educators, and trainers can understand the basic workplace training needs of employees. Four sections are included: (1) bridging the gap--demands, skills, and solutions in the United Kingdom, the United States, and Canada; (2) job, task analysis,…