Introduction of the Total Quality Management approach in college administration can create a new awareness of class distinctions among employees and a new demand for respect, dignity, and equity, all essential characteristics of an effective organization. Such employee empowerment has been effective at the University of Rhode Island. (Author/MSE)

A survey of workers participating in a manufacturing plant workplace English-as-a-Second-Language (ESL) program resulted in these suggestions: schedule classes during the work day, with class time paid for, replace a cash incentive program; hold lessons in a meeting room, not cafeteria; and involve greater number of employees and employer in…

This document contains four papers presented at a symposium moderated by Allen Church at the 1996 conference of the Academy of Human Resource Development. "Teambuilding Intervention Strategy Development: A Case Study of Two Midwestern Manufacturing Industries" (Paul E. Brauchle, David W. Wright) discusses a qualitative case study of employee…

A two-year longitudinal study of 200 working women in California urban areas represents an effort to understand the processes by which specific interests and commitments to paid employment develop. Data from intensive personal interviews with women in traditional and nontraditional occupations should indicate factors which facilitate the entry of…

This study examines eight exemplary pre- and in-service principal development programs. The programs were chosen both because they provide evidence of strong outcomes in preparing school leaders and because, in combination, they represent a variety of approaches with respect to their designs, policy contexts, and the nature of partnerships between…

Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

Intended for students, practitioners, policymakers, and academicians in personnel and industrial relations, this book presents findings of a 5-year study of joint union-management programs to improve productivity. Chapter 1 underscores the growth and importance of union-management cooperation and discusses union and management attitudes toward…

In 1992, the Metropolitan Tulsa Chamber of Commerce in Oklahoma established a welfare-to-work program called Industrial Exchange, Inc. (IndEx). IndEx provides welfare recipients with a combination of education activities and work experience. By contracting with local companies to perform light manufacturing and packaging work at a central site,…

This monograph presents a summary and analysis of case study reports on three highly used tuition assistance programs. The programs are those of the Education Fund of District Council 37 of AFSCME; Polaroid Corporation's Tuition Assistance Plan; and the Education Opportunities Plan of Kimberly-Clark Corporation. The case studies describe the…

Not only has the overall participation of women in the labor force increased dramatically since World War II, but the internal character of the female labor force is changing. The greatest increases have been among married women and young mothers, groups which thirty-five years ago represented the lowest participation groups. Women workers have a…

For the thirty-fourth year, the Association for Educational Communications and Technology (AECT) is sponsoring the publication of these Proceedings. Papers published in this volume were presented at the annual AECT Convention in Jacksonville, FL. A limited quantity of these Proceedings were printed and sold in both hardcopy and electronic…

Well-designed performance appraisals should provide employees with feedback concerning their performance, serve as a basis for modifying behavior toward more effective work habits, and provide managers with data which they can use to judge future job assignments and compensation. Poorly-designed ones, used as short-term control systems, can create…

A three-year study focused on 120 women in working class jobs (approximately 75% of which were nontraditional) in three major California cities. Emphasis was on searching out factors and processes facilitating greater participation of women in nontraditional blue collar and working class occupations. Attention was given to their personal and work…

The role of nurses within multiagency rehabilitation teams was examined in a 2-year research project that included 3 case studies of a total of 49 clients of rehabilitation programs in the United Kingdom. Data were gathered through the following activities: observation of and interviews with clients, nurses, and other members of the…

This paper chronicles ongoing alterations to the organizational structure of the acquisitions department at Pennsylvania State University using the tenets of total quality management (TQM). The movement toward reorganizing for process improvement began in late 1992 when the associate dean of libraries called the acquisitions department together to…