Attitude survey techniques used in the study enable management to identify dissatisfaction in advance of visible signs of unrest and take corrective action. (MS)

English-as-a-Second-Language practitioners who work as consultants view the flexibility of nonpermanent employment status positively. However, organizations tend to treat such staff in traditional needs, suggesting a need to redefine the role of flexible trainers in more opportunistic, value-added directions. (Author/SK)

The author describes the strategy followed in a multiservice center for industrial employees. The center dealt mainly with alcoholism, drug abuse and family problems. During the first four months most of the cases were self-referred and reported afterwards that they had benefitted from their contact with the center. (SE)

Reports results and implications of a questionnaire administered to employees, measuring their perceptions of fair treatment by an organization and relates these perceptions to absenteeism and turnover. Enables professional personnel and industrial relations people to expand their roles in developing more effective organizations. (TA)

Investigated the effects of cooperative learning strategies on 274 engineering employees in a training class on communicating technical procedures in plant operations. Results indicated that the cooperative learning had a positive effect on performance and group behaviors. (AEF)

Older workers' perspectives are examined in a national survey of the finance sector and case studies of aged care and construction workers. The majority of older workers intend to work beyond retirement age, to achieve a better lifestyle. With training, older workers could mentor younger workers. This support document includes a national survey of…

Older workers' perspectives are examined in a national survey of the finance sector and case studies of aged care and construction workers. The majority of older workers intend to work beyond retirement age, to achieve a better lifestyle. With training, older workers could mentor younger workers. This support document includes a national survey of…

Presents a case study and findings of a training needs assessment which was conducted to determine the training implications of implementing an integral system of quality assurance at the Fridley, Minnesota, plant of Onan Corporation, a manufacturer of electric generator sets and switch gear. (MBR)

An 18-month quality-of-working-life experiment in an underground coal mine was conducted using autonomous work groups. Increased production, motivation, and safety resulted, but discontent was created among other workers at the mine. (TA)

Examines the changes surrounding information technology as it relates to staffing issues at Wake Forest University (Winston-Salem, North Carolina). Highlights include: revision of organizational structure; decentralization of human resources processes; a survey of personnel attitudes; and trends for the human resources department. (AEF)

Demonstrates that perceptions of ethnic discrimination during layoffs are moderately correlated with perceptions of selection fairness and information access during the layoff process. Shows that, in the company studied, both minority and majority ethnic group members felt equally discriminated against. (SR)

To understand how much or how little progress is made in democratising higher education, an examination of transformation in the sector needs to be undertaken. Such an examination will reveal best practice, the sharing of which can move the process of transformation forward by inspiring those further beyond in the process. This article serves to…

Explores communication behaviors and reactions of employees during crisis periods, using a qualitative case study of Eastern Airlines pilots. Finds that useful theories for crisis communication can be developed only after sufficient inquiry into the communication needs and behaviors of message receivers. (MS)

Argues that, to maintain professional identity, staff members resist challenges to the "sacred" norms of their school's culture and subsequently create a culture of opposition if the threat continues. Data from three case studies of high schools support the argument and provide examples of what is meant by sacred norms. (CJH)