Purpose: This paper aims to focus on the process of critically evaluating Dublin Institute of Technology's Programme for Students Learning With Communities after its first year of operation. The programme supports and promotes community-based learning/service-learning across DIT. Design/methodology/approach: The paper is presented in the form of a case study, wherein the context for the work is outlined, addressing both strengths and weaknesses of the practice to date, and comment briefly on wider implications. Findings: After nine months an evaluation of the programme was carried out. It identified four main areas where it was felt there was potential for improvement: reflection on learning; the nature and quality of student, staff and community engagement on projects; project evaluations; student involvement in project planning and recruitment to community-based research projects. Each area is addressed in turn and the actions taken to date to enhance the service delivery is described. Some initial thoughts on the implications of the work are given. Originality/value: This paper will be of value to students, educators and community partners interested in the possibilities inherent in students learning with communities, and in the process of reflection on this work. (Contains 10 notes.)