Purpose: This research sought to empirically identify context specific dimensions of service quality at Zimbabwean State Universities. The study also sought to measure the 'university-wide' overall service quality at National University of Science and Technology (NUST) and to explore differences in service quality perception based on selected…

Metropolitan State University of Denver (MSU Denver) has been educating students for Colorado's urban workforce for over fifty years. The following case study of MSU Denver's new Aerospace Engineering Sciences (AES) Building reveals the roles played by partnerships among universities, faculty, and local civic and industry leaders in creating new…

In their seminal 1995 article, Barr and Tagg encouraged higher education to think differently about undergraduate education and suggested that a new paradigm be adopted that focused less on what is taught and more on what is learned. Dubbed the learner-centered paradigm, this reframing of education challenges long standing practices and removes…

Problem Statement: With the increasing importance of information and research, the importance of education and training has also increased. Especially in higher education institutions, educators have started to instruct students in accordance with the requirements of the modern era, and universities have influenced the international and national…

This study will examine the decision-making process used to construct privatized student housing as well as the factors that contribute to that process among public four-year institutions in New Jersey. A growing number of public universities are exploring ways to develop successful public private partnerships (P3s) in an effort to improve…

Purpose: The purpose of this paper is to examine the evolution of a sustainability network at a large California public university, as an example of organizational change. Design/methodology/approach: The paper combines participant observation and case study techniques over a three-year period. From 2007 to 2010, the author helped found the…