Conflict resolution education tends to emphasize the analysis of conflict dynamics, and skills for communication and problem-solving. The role of emotions, and practical strategies for one's own emotional self-management have received less attention. Emotional dysregulation in conflict may interfere with the use of learned conflict resolution…

This paper describes the implementation of a role-play exercise to illustrate the influence of followership styles and effective communication on leader-follower relationship formation and development. We provide the pedagogical theory and evidence behind using role-plays in classroom settings, followed by a literature review pertaining to…

Civil wars are impeding progress towards the Millennium Development Goals. Educational access contributes to peace-building after civil war but little is known about the role of the school curriculum. A framework derived from a synthesis of peace education, human rights education and citizenship education is proposed and then examined through a…

This is a case study of a conflict management intervention in two secondary schools in post-apartheid South Africa. The feature of the intervention that we examine is the use of play as an educational strategy. The literature attests that play can facilitate change by allowing learners freedom to change their behaviour and opportunities to explore…

Experiences with leadership and power are discussed from the perspectives of four female elementary school principals in Canada and teachers with whom they worked. Findings demonstrate principals' uses of facilitative power and give examples of power as both multidimensional and multidirectional. (SLD)

This paper describes a study of an organization development intervention with an eight-person teaching-support-administrative team in a suburban elementary school. Data for the study were gathered through observation by two participant-observers, through interviews with all eight direct participants in the team-building project, and through a…

Part 1 of this dissertation contains an introductory chapter entitled, "The Children Shout Fight Fight," in which the written analytical process named Scriptotherapy is discussed. In Chapter 1, "Early Adolescence an Ongoing Process," early adolescent growth and development, the process of moral development, temperament types…

Presents a case study of efforts by teachers in a large urban school district in Wisconsin to address problems of student violence by using peace-education strategies, describing district-wide initiatives, summarizing curricular reforms at the elementary and secondary levels, and explaining how urban teachers are teaching alternative…

The materials comprise a 30-hour training package designed to assist workplace supervisors in Australia in understanding the issues and strategies for managing and training a multicultural workforce, particularly when it includes refugees or immigrants of non-English-speaking backgrounds. The course is to be taught by, and these materials are…

These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…