This case study presents the experiences of a newly hired distance learning librarian at a large academic library. Faced with taking over a position that lacked a dedicated staff member for two years, the librarian wanted to understand the current state of services. In the course of investigating and collecting data and while working through…

On occasion, colleges and universities are confronted with natural or technological disasters that affect their communities or their constituents throughout the state. While these situations demand a coordinated institutional research response, administration and management of these endeavors are extremely complex. In this paper we discuss the…

When it comes to public-sector pensions, writes lead author Michael B. Lafferty in this report, "A major public-policy (and public-finance) problem has been defined and measured, debated and deliberated, but not yet solved. Except where it has been." As recounted in "Halting a Runaway Train: Reforming Teacher Pensions for the 21st…

Faculty members at a large state university engaged in discussions of 21st century communication, new media, and the demands for new communication skills as they elected to establish a Communication across the Curriculum (CxC) program in 2005. Faculty leaders reviewed communication theory (e.g., from McLuhan to Kress), best practices from other…