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Direct linkSmith, Sharon D. – ProQuest LLC, 2012
Training student employees in Educational Outreach and Student Services (EOSS) at Arizona State University's West campus is important to maintaining a knowledgeable and productive workforce. This dissertation describes the results of an action research study in which social media tools were utilized as a delivery mechanism for training student…
Descriptors: Outreach Programs, Action Research, Social Networks, Teaching Methods
