Presents teaching techniques and a model to build compositional skills at the typewriter. (HD)

Suggested ways of introducing "realism" into the classroom by exposing students to the problems, jargon, and forms used by a variety of businesses using the "in-basket" on simulated projects. (HD)

Personnel directors of 38 business firms responded to a questionnaire rating 24 employee traits related to competencies, attitudes, skills, and personality which needed improvement. Five traits were common among the rank order one to five to both retailer and commercial and service organization respondents: oral communication, initiative,…

Games can be used to stimulate interest and to make learning shorthand fun. Suggested games include these: geographic shorthand rummy, shorthand concentration, shorthand baseball geography, shorthand geography spelldown, shorthand password, and shorthand hangman's bluff. (SC)

Details the present and projected utilization of computers in the educational process to show what a particular school of business is doing to upgrade its computer-related program. (Authors)

Results so far suggest that courses tied in with language labs, outlines the system of second language course discussed. (Author/GB)

Presents three ideas for use in business communication courses: (1) using advertisements to teach sales writing, (2) establishing strong student-teacher relationships, and (3) using proposal writing to increase student interest in business communication. (FL)

A University of Akron survey of the Akron area revealed that the general trend is for large companies to use manual typewriters in their business offices. Implications for typewriting instruction are discussed. (JT)

Describes a research study to determine how teachers actually deal with the whole problem of getting students to proofread their typing and shorthand exercises and projects. (HD)

Describes a survey that compares entry-level job requirements to on-the-job performances of new hires. Looks at ways employers define job requirements, important skills for new hires, and compares performance requirements to preparedness. Reviews problems employers see in preparedness and ways schools can address these problems. (RJM)

Discusses electronic meeting systems (EMS) technology. Tests the effectiveness of the Groupwriter tool, which allows for group composition of written documents. Concludes that EMS technology significantly improved the quality of policy and procedure documents written in groups but that member satisfaction was not statistically different among the…

Examines university students' employment interview satisfaction. Finds that interview communication satisfaction significantly predicted applicants' postinterview attraction to vacancies; whereas preinterview attraction to vacancies did not predict applicants' interview communication satisfaction; and applicants' employment intentions were…

Proposes a framework for organizing and conceptualizing the interdisciplinary research on customer service encounters. Describes the three categories into which service behaviors tend to fall. Outlines areas of service behavior that future research should consider. (HB)