This workbook, designed for workplace literacy courses, contains materials for a business writing course. The course presents the fundamentals of effective business letter writing, focusing on logical organization, word choice, style, tone, and clarity. The course uses students' own examples as well as practice exercises for reinforcement.…

This workbook, designed for workplace literacy courses, contains materials for a business writing course. The course provides strategies for presenting ideas clearly and accurately. Introductory materials include objectives, a topical outline, and information on time for the course and continuing education credits. The 16 sessions of the course…

This workbook, designed for workplace literacy courses, contains materials for a course on documentation. The six sessions of the course cover the following topics: (1) general principles of procedure writing; (2) principles of clear communication (clarity, audience, visuals) and identification of systems types, accounts, and customer requests;…